Frequently asked questions

Calls to the Estonian Road Administration customer support line are answered from:

  • 9:00-17:00 on Mondays
  • 9:00-17:00 on Tuesdays
  • 9:00-17:00 on Wednesdays
  • 9:00-16:00 on Thursdays
  • 9:00-17:00 on Fridays

Click here for the opening times of our service bureaus.

 

Before calling the customer support line, check whether the information you are looking for is covered by any of the categories below. This page includes answers to the questions most frequently asked by callers.

 

Driving licences and the right to drive

Is my driving licence ready?
If you provided us with your e-mail address, we will e-mail you when your licence has been posted to you or when it has arrives at one of our service bureaus.

If you would like to check the status of your licence:

  • Log into our e-service.
  • Click on ‘Driver’ in the left-hand column.
  • The status of your licence will be shown on the screen. The same information can be found if you click on ‘My documents’.
    • When your licence is ready, information on how to obtain it (from one of our service bureaus or by post) will be displayed.

 

What documents are needed for replacing a provisional driving licence and renewing a driving licence?
Renewing your licence is most convenient via our e-service. Read the instructions (PDF) or watch this video on how to renew your licence. Renewing your licence via the e-service costs 20 euros.

Driving licences are renewed for Estonian citizens and foreigners who are living in Estonia on the basis of a residence permit or a right of residence and whose registered place of residence is in Estonia.

If you would like to renew your licence at one of our service bureaus, bring the following documents with you:

  • An identity document (ID card, residence permit card or passport)
  • A valid medical certificate
  • It is not necessary to present us with a medical certificate if the certificate data in the traffic register are valid and the state of health of the driver has not changed or if the issuer of the medical certificate has electronically forwarded the data to the Road Administration.
  • Your provisional driving licence
  • Your photo and signature, which can be:
    • Taken from the traffic register database, if they are not more than five years old
    • Taken from the Estonian Police and Border Guard Board database, if they are not more than five years old
    • A photo taken and a signature provided at the service bureau
  • Before you can replace your provisional driving licence, you must complete the final-stage driving course at a driving school, which then has to forward the information to the Road Administration,
  • and pay the state fee of 26 euros. You can pay the state fee by card at any of our service bureaus or via your Internet bank before coming to the bureau. Click here for banking details.

 

How can I order a new driving licence on the e-service site?

Read these instructions (PDF) or watch this video on how to renew your licence. Renewing your driving licence via the e-service costs 20 euros.

To order a new licence via the e-service, the following conditions must be met:

  • Your permanent place of residence has been registered in Estonia for the past 185 days
  • Your valid medical certificate is in the Road Administration database
  • Your valid photo and signature are in the Road Administration or Police and Border Guard Board database
  • A driving school has forwarded information about you having completed the final-stage driving course to the Road Administration

You can log into the e-service with your ID card, Smart ID, mobile ID or bank passwords.

You can pay the state fee on the e-service site when submitting your application.

Medical certificate

Is my medical certificate valid?

The validity of a medical certificate can be checked on the e-service site of the Road Administration. Log in and click on ‘My medical certificate data’ on the right-hand side of the screen. 

You can also check the validity of your medical certificate in the www.digilugu.ee portal.

 

How and where can I obtain a medical certificate?

To obtain a medical certificate:

  • Log into the http://www.digilugu.ee portal
  • Fill in the health declaration form
  • Contact the appropriate authority (a general practitioner, the traffic medicine committee or an occupational health doctor) for a medical examination

The doctor’s decision will automatically be forwarded to the Road Administration via the health information system.

If you are unable to log into the www.digilugu.ee portal, you can fill in the health declaration form at your doctor’s office.

Since 1 April 2015, doctors have been issuing medical certificates only electronically.

Tests

General information about tests is available on our website, where you will also find information about the theory and practical driving tests.

How can I register for tests?

Information on registering for tests is available on our website.

 

How long is the waiting time for a driving test?

Information about current waiting times is available on the e-service site or you can ask about it by calling our customer service line on 620 1200 or visiting one of our service bureaus. The available times in the current month and in the following four months are displayed on our e-service site.

For more information on tests taken at a driving school, contact the appropriate school.

 

Are there any penalties preventing me from applying for a provisional driving licence?

You can quickly and easily access information about penalties in the criminal records database.

The Road Administration can only request information from this database if you come in to one of our service bureaus.

If a penalty is in force for a traffic violation in your name, you cannot apply for the right to drive. All penalties must be deleted before you can apply for a provisional driving licence.

 

How is the right to drive restored after it has been withdrawn as a penalty?

If the right to drive has been withdrawn for a period of 6-12 months, you can restore it by retaking and passing the theory test. You can register for the test at one of our service bureaus.

If the right to drive has been withdrawn for 12 months or longer, you can restore it by retaking and passing both the theory and practical driving tests. You can register for the tests at one of our service bureaus.

 

Are there any penalties preventing me from replacing my provisional driving licence?

You can quickly and easily access information about penalties in the criminal records database. If you have a penalty that entered into force within the last 12 months, you will have to pass the theory test before you can replace your provisional driving licence. You can register for the test via the e-service.

The Road Administration can only request information from this database if you come in to one of our service bureaus.

Registering vehicles and amending and deleting information in the register

How is a pre-registration inspection carried out if the vehicle was not registered in Estonia?

Roadworthiness tests prior to registration are carried out on the basis of appointments only. You can make an appointment on our website.

To speed things up, we recommend that the owner of the vehicle or their representative fill in a vehicle pre-registration application form (see the instructions (PDF)) on the e-service site, regardless of the age or category of the vehicle.

Bring the following documents along with you to the inspection:

  1. The registration certificate from the country of origin (both parts if the registration certificate consists of two parts)
  2. Documents proving the legal acquisition of the vehicle (e.g. the sales contract, a gratuitous contract, a document proving the end of the lease contract or a notarial succession certificate)
  3. An ID document of the owner of the vehicle or their representative
  4. An authorisation document if the person submitting the vehicle is not the owner

 

A Road Administration specialist can come to a specific location to conduct a pre-registration inspection of tractors, mobile machinery and their trailers. The state fee for this is 40 euros. E-mail your request (PDF) for a specialist’s visit to info [at] mnt.ee, including the service bureau nearest to the machinery (e.g. Tartu) and the phrase ‘Request for inspection’ in the subject line. The service bureau will call you to agree on a suitable time for the inspection.

When the specialist arrives, make sure that:

  1. The machine is in an accessible location outdoors
  2. The vehicle’s identification number on the body or frame of the machine has been cleaned and is legible 
  3. The original documents are in the machine and are accessible to the specialist
  4. If you would like to observe the inspection, please keep your distance

 

Is the type-approval number ready?

It generally takes up to 10 days to create a type-approval number, but it can as much as 30 days to do so. To speed up the process, provide the specialist with the vehicle’s certificate of conformity (CoC) during the pre-registration inspection.

The technical department of the Road Administration will inform you by e-mail or phone when it is ready.

 

Has the Estonian Tax and Customs Board completed its additional checks of my documents?

The Road Administration works with the Tax and Customs Board to check and approve documents proving the acquisition of a vehicle. Once they have been approved, the Tax and Customs Board will inform you by e-mail. This process can take up to 30 days.

 

What documents do I need to submit to register a vehicle?

In general, the following documents need to be provided in order to register a vehicle:

  • An identity document of the person submitting the application
  • An authorisation document if the applicant is not the owner of the vehicle
  • A document proving the acquisition of the vehicle
  • The registration certificate from the country of origin (both parts if the registration certificate consists of two parts)

To register a vehicle, you must pay the state fee, which you can do at one of our service bureaus by card.

More information about registering vehicles is available on our website.

 

The technical specifications of a vehicle registered in Estonia have changed (e.g. a gas appliance has been installed or other alterations performed). How can I have the data in the register amended and obtain a new registration certificate?

Before any alterations, the owner must submit a digitally signed application form to alter a vehicle (PDF) to the Road Administration. The alterations can only be made if the application is approved.

Once the alterations have been made, the owner of the vehicle or their representative must take the vehicle to a service bureau of the Road Administration for an inspection before the technical data in the register can be amended. The inspection of the vehicle is performed on the basis of an appointment, which you can make on our website. After the inspection, the owner and the authorised user of the vehicle can request that the registration certificate with the amended specifications be sent to their home by post. The state fee for a new registration certificate is 16 euros.

 

The colour of a vehicle registered in Estonia has changed. How can I have the data in the register amended and obtain a new registration certificate?

The owner of the vehicle or their representative must bring the vehicle to a service bureau of the Road Administration before they can change the colour in the register. Presenting the vehicle is done on the basis of an appointment, which you can make on the website of the Road Administration. After the inspection, the owner and the authorised user of the vehicle can request via the e-service that the registration certificate with the amended specifications be sent to their home by post. The state fee for a new registration certificate is 16 euros.

 

How can I remove a vehicle from the register?

A vehicle is removed from the register if it has been destroyed or taken abroad or is no longer in use. Motor cars (with the exception of vintage vehicles) and lorries with a maximum mass of 3500 kg (again, with the exception of vintage vehicles) are removed from the register on the basis of a certificate of destruction issued by a licensed waste management operator in Estonia or any other Member State of the European Union. Information on waste management operators is available on our website.

If the vehicle is to be deleted on the basis of a certificate of destruction, the owner does not have to go to one of our service bureaus. The registration plate and certificate must be handed over to the waste management operator. The operator then electronically forwards the certificate to the Road Administration and the vehicle is removed from the register on this basis. Additional information is available on our website.

If you would like to remove a vehicle that is not a motor car or lorry with a maximum mass of 3500 kg because it is no longer in use, the owner of the vehicle or their representative must visit a service bureau of the Road Administration. They must bring the following documents with them:

  • An identity document
  • An authorisation document, if necessary
  • The registration plate
  • The registration certificate

If a vehicle which has been sold is to be taken to a foreign country, the owner or buyer of the vehicle or the representative of either must visit a service bureau of the Road Administration. They must bring the following documents with them:

  • An identity document
  • An authorisation document, if necessary
  • The registration plate
  • The registration certificate

The registration plate is returned to the Road Administration and a note about removing the vehicle from the register is added to the registration certificate, which is then returned to the owner of the vehicle. You can also order a customs plate for the vehicle to take it abroad. The state fee for a customs plate is 60 euros.

If the vehicle has already been taken abroad and registered in another country, the owner of the vehicle can e-mail a digitally signed application to remove the vehicle from the register to info [at] mnt.ee.

There is no state fee for removing a vehicle from the register.

Purchasing and selling a vehicle

Are there any restrictions on selling a vehicle?

Background checks on vehicles registered in Estonia can be conducted on our e-service site.

Checks on vehicles registered in other countries can only be conducted in the country in question.

Additional information is available on our website.

 

How can I change the owner of a vehicle on the e-service site?

To change the owner of a vehicle on the e-service site, both parties have to log in (first the seller and then the buyer). You can log into the e-service site with your ID card, Smart ID, mobile ID or bank passwords.

The current owner of the vehicle (the seller) starts the process on the e-service site, and the buyer must then complete it within five days.

The state fee for changing the owner of a vehicle on the e-service site is 48 euros.

View this video for instructions.

 

What documents do I need to bring with me if I want to change the owner of a vehicle at a service bureau?

Changing the owner of a vehicle on our e-service site is quicker and 20% cheaper, as the state fee for doing so on the site is 48 euros.

If you still wish to change the owner at a service bureau of the Road Administration, the seller and buyer must both bring with them:

  • Identity documents of both parties
  • The registration certificate of the vehicle
  • If only the buyer comes to the bureau to change the owner, they must bring:
  • An identity document
  • The registration certificate of the vehicle
  • Documents proving the legal acquisition of the vehicle (e.g. the sales contract, a gratuitous contract, a document proving the end of the lease contract or a notarial succession certificate)

The state fee for changing the owner of a vehicle at a service bureau is 61 euros. The state fee can be paid at our service bureau by card.

 

I have sold a vehicle but the buyer has failed to register it in their name within five working days. What should I do?

The buyer and seller should always sign a written sales contract. If the new owner has not registered the vehicle in their name within five working days, the seller can submit a notification of the dispossession of the vehicle on our e-service site. Read these instructions (PDF) for more information. 

If you are unable to do this on the e-service site, e-mail a digitally signed application (PDF) to info [at] mnt.ee.

 

What should I do if I lose my registration plate or it becomes illegible? 

The easiest way to order a duplicate registration plate is via our e-service. A new registration plate can be ordered by the owner of the vehicle or the person marked as the authorised user of the vehicle on the registration certificate. The registration plate is delivered via a parcel terminal. 

To order a new registration plate at a service bureau, the applicant must bring with them the following documents:

  • An authorisation document if they are neither the owner nor an authorised user of the vehicle marked on the registration certificate
  • The registration certificate, if they are an authorised representative
  • An identity document

The state fee is 10 euros per registration plate.

 

What should I do if I lose my registration certificate or it becomes unusable?

The easiest way to order a duplicate registration certificate is to use the Road Administration’s e-service site. The state fee for ordering a duplicate on the e-service site is 16 euros.

To order a new registration plate at a service bureau, the applicant must bring with them the following documents: 

  • An identity document
  • An authorisation document, if necessary
  • The registration certificate (if it has not been lost)

The state fee for ordering a new registration certificate at a service bureau is 20 euros.