Road Administration extends the number of services provided by appointment at six branches as of 27 April

28. April 2020 - 9:52
Büroo

Almost all services of the Road Administration can be provided without any contact or with minimal contact. As of Monday, 27 April, we will also be serving our clients by appointment at the Tallinn, Saue, Jõhvi, Pärnu, Tartu and Viljandi branches. It will also be possible to take Category A tests and tests of drivers of heavy machinery of the Defence Forces again, as this can be done without contact or with minimal contact.

However, in order to avoid the risk of infection, the Road Administration advises everyone to use the contactless or minimum contact services developed for the state of emergency, which are still provided at all bureaus. It’s possible to buy and sell vehicles, change driving licences and request delivery of documents by post in the e-service of the Road Administration. It’s possible to register vehicles, apply for an international driving licence and order certificates of competency by e-mail. For example, 13,368 changes of vehicle owners have been registered and 5,754 driving licences have been changed via the e-service since the start of the state of emergency.

If a client cannot get an essential service electronically, they can make an appointment to visit a bureau of the Road Administration by calling our helpline on 620 1200 or sending an e-mail to info [at] mnt.ee.

For now, it is possible to register for Category A driving tests via the driving school, but it will be possible to book a slot in the e-service as of May. It is possible to sign up for a Category A theory test in the e-service. The tests can be taken in Jõhvi, Pärnu, Tartu and Tallinn. Please read what you should keep in mind when you arrive for a Category A driving test here.

Official requirements and recommendations are strictly followed at the service bureaus of the Road Administration where the services are provided in order to reduce the risk of infection. Clients must wear masks during the tests and not visit the bureaus of the Road Administration when ill. We therefore ask all of our clients for their understanding.

The frequently asked questions sent to the Road Administration about the provision of services in a state of emergency and the responses to them can be found here. It’s important to remember that you must follow the instructions given on the website or in the e-service in order to have your applications reviewed faster.

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